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Redlands Prepares for Upcoming Resident Survey

By Carl Baker
PIO
2021-08-10 at 12:57:23

The City of Redlands will be conducting a comprehensive quality of life survey beginning this month. The survey will first be available online for randomly selected residents and soon after, all residents will be invited to complete the survey by visiting the City’s website.

 “We’re very excited to be conducting this survey,” said City Manager Charlie Duggan. “The survey will help our staff and the City Council identify priorities for the community and improve the quality of life in Redlands.”

For the past few weeks, City staff have worked with independent consultant Polco to develop the survey. The instrument, known as The National Community Survey™, will allow the City to compare results and benchmark residents’ opinions against other communities across the country. The survey will include questions about quality of life, important characteristics of community, services provided by Redlands and priorities for the future. The survey will be available online in English and Spanish.

Redlands Mayor Paul Barich hopes all residents will participate in this survey. “Redlands is a great community and the results of this survey will help us make it even better. I encourage everyone living in the City to take the survey and help us chart our community’s future.”

Residents with questions about the survey may contact Public Information Officer Carl Baker by phone at (909) 798-7633 or by email at cbaker@cityofredlands.org or visit the survey site at https://www.cityofredlands.org/post/community-survey.

The NCS was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS is a cost-effective survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The NCS is the only resident survey endorsed by the International City/County Management Association and the National League of Cities.

Polco was developed to quickly deploy and analyze surveys online, providing the agility to gather critical information from community stakeholders throughout the nation. The company has created tools for governments, economic development organizations and nonprofits to measure community livability. Respondents to The NCS are asked to join the City’s Polco panel to see the survey results and continue to engage with the City on future research. 

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