Calls for Service Continue to Climb by Rebekah Kramer - City News Group, Inc.
View Upcoming Events View Your Local Sales

Community Calendar

◄ OCTOBER ►
S M T W T F S
27 28 29 30 01 02 03
04 05 06 07 08 09 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
View Events
Submit Events

Calls for Service Continue to Climb

By Rebekah Kramer,
December 11, 2013 at 03:29pm. Views: 56

It opened with much fanfare and the promise that one call would do it all. Two years later, the City of San Bernardino’s SB Direct Call Center is proving particularly useful in getting citizens connected to the services they require, despite the financial constraints of a city in bankruptcy. The Call Center began in June 2011 to streamline and provide accountability in citizens’ requests for service such as potholes, graffiti abatement, streetlight repair, building permits and other municipal concerns. Since then, the Call Center has handled thousands of calls and has been the point of entry for people looking for information from various city departments. “With limited resources, the city has to focus on providing basic services,” said Mayor Patrick Morris. “We work to address citizen questions and communicate what the City is able to do with the resources available. Having a central call center allows us to provide this information in the most efficient way possible,” he said. While the city works through the financial constraints presented by bankruptcy, it continues to provide services and respond to citizen inquiries, demonstrated in the number of calls received through the SB Direct Call Center. In the last two years, the call volume increased from an average of 10,481 calls per month in 2012 to an average of 12,672 calls per month in the first 9 months of 2013. Between January and September 2013, 15,366[i] community service requests were submitted to the city. Of these requests, 6,293 (41 percent) were submitted electronically by citizens through a computer or mobile device and 9,073 (59 percent) were reported by phone or in person. Bilingual staff is available from 7 a.m. to 6 p.m. Monday through Thursday and from 7:30 a.m. to 4:30 p.m. on Friday. The Call Center number is 909-384-7272. Citizens can also submit requests electronically, 24 hours a day for non-emergency services, through SB Direct Access Online (www.sbcity.org).

Related Articles

Golf Tournament to Bring Business Community Together

Photo Courtesy of: City News Group

By Ruby Stephenson, Community Writer

September 29, 2026 at 10:08am. Views: 569

Golfers gathering for a day on the course. The Loma Linda Chamber of Commerce’s 36th Annual Golf Tournament is scheduled for October 21.

October Brings Fall Festivals, Family Fun and Community Events Across the Inland Empire
Photo Courtesy of: City News Group

By Ruby Steohenson, Community Writer

September 30, 2026 at 11:54am. Views: 391

Families across the Inland Empire celebrate the arrival of fall with pumpkins, costumes and community festivals, as October brings a full calendar of seasonal activities throughout San Bernardino and Riverside counties.

Grand Terrace Turns to Nature to Help Control Gophers
Photo Courtesy of: City News Group

By Amanda Spencer, Community Writer

September 30, 2026 at 09:09am. Views: 1005

The City of Grand Terrace tackles rodent control maintenance by supporting its natural nighttime rodent hunters with tiny homes. Learn how the city is giving nature a chance to help.

Rendezvous Back to Route 66 Returns to Downtown San Bernardino
Photo Courtesy of: City News Group

By Amanda Spencer, Community Writer

September 29, 2026 at 10:08am. Views: 869

One of the largest car shows in the Inland Empire, Rendezvous Back to Route 66, returns on October 10. Located in the heart of San Bernardino, the event brings the community together to enjoy local vendors, live entertainment, activities for all ages, and more than 1,000 classic cars.

Doug Wilson Highlights Experience, Planning Knowledge and Longstanding Commitment to Grand Terrace
Photo Courtesy of: grandterrace-ca.gov/government/elected_officials/city_council

By Margie Miller, Publisher, Community Writer

September 30, 2026 at 09:09am. Views: 604

Councilman Doug Wilson, serving Grand Terrace and seeking another term in the November 2026 election, read more about him and his values.

Experience and Service Shape Fred Shorett’s Vision for San Bernardino
Photo Courtesy of: https://www.electshorett.com

By Ruby Stephenson, Community Writer

September 30, 2026 at 09:09am. Views: 709

Councilman Fred Shorett, serving San Bernardino's Fourth Ward since 2009 and is seeking another term in the November 2026 election, read more about him and his values.

Symphony Gala to Celebrate Nearly a Century of Music
Photo Courtesy of: AI-generated by ChatGPT.

By Amanda Spencer, Community Writer

September 29, 2026 at 10:13am. Views: 790

The San Bernardino Symphony Orchestra celebrates its founding in style with a Roaring Twenties-themed gala fundraiser on October 17 at 5p.m. The orchestra invites supporters to celebrate the community, music, and legacy it has built over nearly a century.

Loma Linda Chamber to Host Cybersecurity Awareness Luncheon
Photo Courtesy of: AI-generated by ChatGPT.

By Stella Pierce, Community Writer

September 29, 2026 at 10:08am. Views: 622

a business luncheon focused on cybersecurity. The Loma Linda Chamber of Commerce has scheduled its cybersecurity awareness luncheon for October 7.

Glen Helen Rehabilitation Center Reopens

Photo Courtesy of: County of San Bernardino

By Amanda Spencer, Community Writer

September 28, 2026 at 12:31pm. Views: 894

After two years behind closed doors, the Glen Helen Rehabilitation Center is reopening with a new focus. See how the county hopes expanded rehabilitation and reentry services will help individuals successfully return to their families and communities.

California Declares El Niño Emergency as Coastal Damage Offers Early Warning
Photo Courtesy of: AI-generated by ChatGPT.

By William Cortez, Community Writer

September 28, 2026 at 12:31pm. Views: 1270

As powerful surf eats away at the shoreline, crews race to place sandbags ahead of a potentially severe El Niño storm season. AI-generated illustration; does not depict a specific location or event.

GTHS Athlete of the Week: Jacob Matthew Willis
Photo Courtesy of: TME Photography by Titan Mom Elvira

By Titan Mom Elvira, Community Writer

September 28, 2026 at 12:32pm. Views: 854

Jacob Matthew Willis proudly represents Grand Terrace High School as this week’s Athlete of the Week, showcasing his dedication both on the football field and in the classroom.

Remembering Wendell Baker
Photo Courtesy of: Baker Family

By Baker Family, Community Writer

September 23, 2026 at 08:17am. Views: 1239

Wendell C Baker of Grand Terrace, California was born in Wichita Falls, Texas and raised in Texas and California. After graduating

--> -->